Horizon Technologies is looking for a Fluent in  Neutral or American accent english speaking  Customer Support Executive for one of our clients to assist their customers.

• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.



• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.



• Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via call, email, or chat.



• Inquire, clarify, and confirm customer requirements and understanding of the solution.



• Provide additional customer education as needed



• Follow up with customers to ensure their issues are resolved



• Gather customer feedback and share it with the management of the company.



• Peak with customers in a courteous, friendly, and professional manner using protocol procedures

Requirements

• Must have more than 1-year experience as a Customer Service Representative.



• Familiarity with our industry is a plus.



• An individual must have familiarity with the basics of accounting & finance.



• Experience using help desk software and remote support tools.



• Understanding of how CRM systems work.



• Excellent communication and problem-solving skills.



• Must have hands-on experience in using excel, ms – word, outlook, and other email clients.



• The candidate must have excellent written and spoken business English.



• Multi-tasking abilities



• Must have a positive attitude when dealing with customers.



• Patience when handling tough cases.



• The candidate must possess his own conveyance.



• Candidate must be fluent in Speaking neutral or american english.



• Candidate must possed O or A Levels in terms of their education.

Note:

This a third shift job the timing of this job is 6 PM till 3 AM (Monday till Friday)

(Attractive salary package with career growth & job security will be provided)