We believe that businesses are human, and our team is committed to growing into a successful company while prioritizing people first.

• The purpose of this role is to help our customers get the most out of our products. 
• This role is not about following heartless scripts to retain customers, meeting call completion goals, or quickly closing cases with canned replies. 
• As a member of our Customer Support Team, you'll be on the front line of our relationship with our customers.
• You'll be managing live chat and WhatsApp conversations, providing support to our Call Centre on a wide range of issues.

Your responsibilities will include:

• Being the first point of troubleshooting customers when they reach out for assistance.
• Resolving customer queries, questions, and complaints via live chat, email or phone
• Helping new customers get up to speed quickly, triaging issues, and answering questions from potential customers.
• Maintaining our internal knowledge base.
• Communicating to customers primarily via phone and live chat.
• Representing the voice of the customer to our In-House teams.
• Helping our team identify where we can better meet the needs of our customers.
• Collaborating with your teammates to troubleshoot complex problems

Requirements

• A strong customer service background
• Excellent verbal and written communication skills
• Ability to think logically and strategically
• Committed to your own performance and development
• Good problem solving skills and showing high initiative