Job Responsibilities:

• Global Resource handling.

• Project work-plan coordination and control, this involves setting up plans, tracking actual progress, and reporting variances.

• Coordinating project execution to ensure adherence to budget, schedule, and scope.

• 100% ownership of projects.

• Project review and reporting.

• Keep the status updated on daily basis.

• Provision of standard data analysis and metrics e.g., earned value and productivity analysis.

• Coordinating with our international clients in impeccable written and spoken English.

• Liaison with Global Resources, Clients and Financial Management to ensure smooth running of the project.

• Excellent communication and drafting skills to communicate with international client and Engineers

• Research and identify solutions to hardware, Network, system and software issues during day-to-day tasks and projects. • Training of all Engineers for day-to-day activities,

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams

• Provide prompt and accurate feedback to clients

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients. Requirements

• Proven work experience as a Technical Support Engineer, Network & System administrator, Desktop Support Engineer, IT Help Desk Technician, or similar role

• Must have excellent communication skills (speaking and drafting)

• Hands-on experience at least one year with Cisco, Windows/Linux/Mac OS environments

• Good understanding of computer systems, network devices and other technology products

• Ability to diagnose and troubleshoot complex technical issues

• Familiarity with cabling standards and passive media (CAT, fibre etc.)

• Familiarity with remote desktop applications and help desk software

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• BS degree in Information Technology, Computer Science, or relevant field

• Certification in Microsoft, Linux, Cisco, or similar technologies is a plus

• Ability to work in shift rotation and pressure situation

• Self-motivated and with proactive approach

• Team player and passionate to learn new technologies Office