Billing Responsibilities

• Prepare customers’ bills and mail to customers.
• Review invoices to identify any errors before invoice creation.
• Compile and maintain documents and records of all billings.
• Process and monitor bills related debit & credit memos.
• Improvise existing billing procedures to avoid recurrence of errors.
• Monitor online payments or bank transfer payments.
• Handle billing inquiries from the customers.
• Manage aged bills and inform customers regarding payments.
• Prepare monthly or periodic reports of all billings.
• Assist the accounts department in preparing account statements and financial reports.

Collection Responsibilities

• As a collections/arrears/debt recovery officer he will be responsible for recovering outstanding debt from our customers
• Review & list debtor accounts that are behind on their payments to determine appropriate action
• Contact customers to collect overdue payments
• Answer customer inquires
• Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
• Achieve monthly targets and Key Performance Indicators
• Liaise with sales and operation teams to resolve customer queries/complaints

KNOWLEDGE & SKILLS

• Able to follow processes and recommend improvements
• Computer literate including a good knowledge of Excel and Word
• Good Communication Skills
• Relevant experience of 1-2 years will be preferred
• Education: Min Bachelors