About Us

Forward is the fastest, easiest, cheapest way for a restaurant to make money online. Forward makes it easy to set up a virtual restaurant and run a restaurant’s online delivery business. Our mission is to become the off-premise (delivery, takeout, drive-thru) operating system for SMB restaurant owners. Off-premise and digital sales are booming and Forward will become the technology backbone for SMB restaurants. Within 19 months of launch, Forward has grown to over 600+ restaurants across the country processing over 1M+ orders.

Forward is backed by some of the best early-stage investors: Y Combinator, Floodgate, Slow Ventures, and SV Angel. 

Company Values

• All In Or Nothing: Progress requires hard work. A-players put their best foot forward and invest the time & energy required to reach their goals.
• Frugality: Do more with less. Aim to be efficient with the given resources and work to exceed outputs with given inputs.
• Think Big: Look to the future and constantly think of innovative ways we can serve our customers better.
• Laser Focus: Saying no is more important than saying yes. Focus on a single goal and direct all resources to achieve that goal.
• Be Bold: Make clear yes decisions. Be confident and ready to advocate for your decisions.

How You’ll Make an Impact

• Build and manage relationships with kitchen operators on a day-to-day basis to understand how we can help them become successful with our product offerings.
• Onboard new accounts and implement launch playbook across a variety of markets
• Work cross-functionally with the sales, operations, product, and engineering team

Requirements

• English fluency
• Experience - previously worked in Account Management, Business Development, Sales, or Customer Success at a high growth startup.
• Analytical - there’s going to be a lot of hustle and implementation work in this role.
• You’ll need to think analytically about where you’re applying your superpowers to help structure the company’s efforts to drive quality growth in a process and numbers driven manner.
• 1+ years of experience in sales, account management or customer success: client communications via phone and email

Benefits

• Put your mark on the history of the growth of the company.
• Collaborative and supportive work environment.
• Opportunity for career growth and development.