Job Purpose:

The Operations Executive will be responsible for managing customer requests and orders end-to-end for existing customers, maintaining seamless communication between all parties involved, and ensuring project progress is accurately tracked and reported. The ideal candidate will be detail-oriented, possess strong problem-solving skills, and be capable of effectively managing multiple projects simultaneously. While a bachelor's degree and prior experience are preferred, they are not required, and we encourage all interested applicants to apply, including fresh graduates.

Primary Duties:

• Receive and process customer requests for quotations (RFQs) for existing customers, gathering all the necessary details
• Utilize company software systems to prepare detailed quotations for existing customers and track the progress of each order
•  Collect required data from vendor in a pre-determined format prepared by the R&D department as part of the quotation process
• Work closely with the R&D team and provide them with relevant data for existing customers to assist with compliance requirements
• Oversee coordination and exchange of necessary documents and information between customers and vendors, ensuring accuracy and compliance
• Monitor the shipment process, liaising with all parties involved and addressing any arising issues
• Communicate regularly with customers, providing them with updates about their project status, including any potential or actual delays
• Maintain a daily record of all active projects, ensuring all information is up-to-date and easily accessible
• Prepare and send a weekly project report to the Operations Manager, detailing the status of each project, highlighting any issues, and suggesting potential solutions
• Collaborate with the Finance team to ensure timely and accurate billing for services provided

Basic Qualifications:

• Excellent communication and coordination skills
• Proficiency in Microsoft Office is required
• Attention to detail and a high level of accuracy
• Highly proficient at written correspondence, including crafting professional emails to customers
• Strong problem-solving skills and ability to work under pressure
• Ability to handle multiple tasks and meet deadlines

Preferred Qualifications:

• Bachelor's degree in business, supply chain management, or related field
• Experience in operations, logistics, or a related role
• Strong understanding of international trade regulations.