We are seeking a dynamic, performance-driven Chief of Operations (COO) with deep expertise in call center operations, B2B/B2C sales, and training. This is a leadership role tailored for professionals who can strategize, optimize, and scale operations across our digital marketing services and website development sales pipelines.

Key Responsibilities:

Strategic Operations & Process Optimization

• Design and implement operational strategies to boost efficiency and reduce cost.

• Streamline call center processes to enhance agent productivity and customer satisfaction.

Sales Training & Leadership

• Lead, mentor, and train B2B/B2C sales teams to consistently exceed targets in digital marketing and web development services.

• Create performance-driven training modules aligned with US/Canadian sales strategies.

Client Relationship Management

• Build and manage long-term partnerships with clients, ensuring their expectations are not just met but exceeded.

• Regularly interact with international clients and agencies to align project goals.

Revenue & Business Growth

• Work alongside sales teams to expand the client base and close high-value deals.

• Implement revenue generation strategies, contributing to sustained growth.

Technology & Compliance Oversight

• Ensure smooth call center operations through modern CRM and telephony solutions.

• Oversee risk mitigation and regulatory compliance protocols.

Entrepreneurship & Business Development Initiatives

• Support in launching new training or operational models for internal and client-side teams.

• Spearhead initiatives that empower entrepreneurs and small businesses through BPO support.

Ideal Background:

• Proven experience as a COO or Senior Operations Manager in a BPO/digital marketing/website development/education trainign services call center environment.

• Demonstrated success in leading and training high-performing B2B/B2C sales teams.

• Strong analytical, communication, and interpersonal skills.

Perks:

• Competitive Salary + Performance Bonuses

• Leadership autonomy & career growth opportunities

• Exposure to international markets (US/Canada)

• Friendly and tech-driven working environment